Tuesday, April 12, 2011

Exploring Client Relationships

Hello everyone.  This is my first blog post. Kind of scary and exciting at the same time.  I get encouragement from a little abstract  piece of art hanging in my home showing a butterfly floating softly alongside a tree . The caption reads:

“Sometimes you must leap, she said gently, and grow your wings on the way down (Kristen Jongen - www.mysoulsoup.com).”




I guess now’s the time. That’s what everyone is telling me. They’re right, of course.

Anyway, I want to use this space to explore the complex world of client relationships, client retention, client turnover. What makes a great relationship? Why do they fail? What can you do about it?

I will draw on my many years serving clients and helping others do the same. I will share both my experiences and those of colleagues.  

I look forward to exercising my wings here.

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